Booking a travel package these days is a very confusing process. Social media and online platforms are flooded with holiday advertisements. Buying a travel package because of a good digital media poster will lead to failure. So go through the company website and customer review thoroughly before choosing the company. Tour package is the combination of many components. Before buying tour package customer need check many things regarding travel expectations. comparing to group tour package, free independent tour package (customized tour package) needs more care. Customer need check many things before buying the tour package.
- Check the product items.
Travel package is a product which included many components like accommodation, transportation, flight ticket, entry ticket etc... So as a customer need to check the each and every component in that product. Other vise customer expectation and travel agencies product have big differences. This situation led to create unsatisfactory in the mind of customer.
The hospitality industry provides a variety of accommodation options for tourists. Before buying the tour package, check about the accommodation type, room category and bed type included in the package. Specify the star category of the hotel (three-star, four-star or five-star). There is a big difference in cost when changing the star category. Second, determine which room category is right for your family. Hotels offer double share, triple share and extra bed options. Specify about bed type king bed, twin bed etc.
Mainly travel agencies providing two types of transportation facility in tour package, Private vehicle and shared taxi. For group tour complete transportation will be in shared manner with the particular team. But in free independent tour package (customized package) airport transfers will be private and the city tours are shared taxi basis. If customer only required private vehicle transportation, request requirement with travel consultant who helps in your package. Make clear about transportation vehicle model, brand, number of seats and year of production. Year of production is important because of its effect on the productivity and neatness of the vehicle. For instance, travel agency only mentions Toyota Innova. Customers expect latest model Innova Crysta. If they are providing 2004 model Innova then customer expectation doesn't match with travel agencies product.
While booking the flight ticket customer must express the need with travel agency. In case customer expectation is low fare ticket, prefer connection flights with economic class and low-cost airlines. With the condition Customer only prefer the comfort, business class with direct flight is the best option.
Entry tickets of activities and sightseeing will be better by booking through travel agencies. The demand of the entry tickets can't to predict. Many destinations and activities only providing limited number of tickets so pre-book is the best option. Otherwise after reaching destination customer lose the opportunity. Customer must clarify the type and inclusions of the tickets with travel agency. For instance, Gardens by the bay Singapore providing many varieties of entry tickets. If the customer expectation is gardens by the bay with flower dome and travel agency booked entry ticket without flower dome. Here the expectation of the customer never going to match with travel agency’s package.
- Care with online payment.
Buying tour package through online is very common in these days. Before paying the amount visit travel agency physically. Check the customer reviews online. For online payment take method more secured like PayPal and credit card. That provide buyer protection programs.
- Customer service
On tour customer support service is very necessary for tourists, especially for international and long-haul tours. Travel is a complex factor based on its dynamic nature. For instance, the customer traveling to Thailand. Thailand providing on arrival visa for Indian passport holders. Therefor travel agency team should be in online anytime for assisting the customer if needed. Before buying travel package, customer should aware about on tour support policies of the company.
- Discount price
Tour package prices from publicly reputed travel companies can be surprising. But customer can get a discount on the package price through decent bargaining. Most of the companies will provide good discount over customized tour package, but discount over group tour package most time not possible. Compared to customized free independent tour, group tour package price is low.